My husband fell in love with Tuff Shed in New Mexico, and was so pleased to find a dealer that could install one in northern Michigan. Although we had some initial issues with the first installation date (the truck broke down), the second date proceeded flawlessly, the team was friendly, professional, and quick. We would definitely recommend Tuff Shed to any of our friends and neighbors.
Good shed, good longevity, and it didnt cost a ton. The security package aint bad either.
I later gave a review to Tuff Shed's headquarters in Colorado, and was honest about my experience. It obviously got forwarded to the local office in Michigan, because afterward, I got a very sarcastic email from Jim and a voicemail from Gary.
The shed was constructed, but never leveled, as the salesman stated it would be. After a few emails to the salesman, two men showed up unannounced to level the shed. I asked why they didn't call first, since my husband was not home. The General Manager, Gary, was one of the men, and was rude and aggressive with me. He offered to leave, and I agreed, since he had stated they wanted to make holes in the shed in order to jack it up to level it, and my husband needed to be here. Gary was obviously angry about it, and asked where my husband was and why don't I call him so he could talk to him on the phone. I informed him that he was taking a midterm exam at the moment, and couldn't be disturbed. I asked again that they please call before coming out. Gary said they would.
Now I want another one.
The day before the appointment, I called the office to confirm our Wednesday appointment, and spoke to Jim. When he told me that someone would be out Wednesday morning, I stated "No, that's wrong (we were given a time in the afternoon, my husband was in class in the morning), but I could never finish my sentence. Jim began shouting at me on the phone. He yelled, "Oh, I know all about you! I've heard too much about this!" And he went on and on. When he stopped, I calmly told him that he didn't allow me to finish my sentence - that we were given an afternoon appointment by Gary that I wanted to confirm. He then stated he would send his man out after lunch and have him go to different site in the morning. I informed Jim that it isn't a good thing to tell your customers off so angrily before hearing what the customer had to say. He then calmed down and agreed that it was not a good thing. He apologized then.
Horrible customer service. Worst ever.
I later gave a review to Tuff Shed's headquarters in Colorado, and was honest about my experience. It obviously got forwarded to the local office in Michigan, because afterward, I received a voicemail from Gary, and a very sarcastic email from Jim.
My husband emailed his availabilities (3 days per week) to the salesman that same day, since Gary, the manager, had never given his contact information to us.
Over a month to deliver shed. Had to fight with management to get it here. First manager I dealt with got fired. Second one never got back to me to fix issues. Horrible customer service. Do not deal with company
The technician came out as scheduled and leveled the shed quickly. He did a good job.
Our emails were subsequently ignored by the Manager. I called the office a few times, requesting a call back for an appointment to level the shed, which were also ignored. Then one day, I again called the office and actually spoke with Gary. He promptly launched into a litany of excuses and "how busy we are", "personnel problems (injuries and failure to show up for work)", and how they were trying to get "all this work done before the snow flies". I asked what all that meant for us, since our garden equipment was not in the shed but on the patio covered with snow. He was uncomfortable making an appointment, and tried to make me feel badly that I was not willing to wait to book an appointment, because that probably would not happen until spring. Gary said he would email my husband that day. He never did. I asked that someone call before coming out to confirm the appointment, he agreed, but again, no one did.
I wouldn't recommend this company to anyone.
Tuff Shed is a US General Contractor based in Livonia, Michigan. Tuff Shed is located at 34425 Schoolcraft Rd, Livonia, MI 48150, USA.
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