There was a gentleman behind me who, while I was talking to the woman, stated that he, too, had a bent rim and planned to buy a new wheel, tire, and tube. Once the woman decided I wasn't worth her time, she ignored the fact that I was standing in front of her with a couple questions to ask, and began talking to the guy behind me.
Bought many bikes here. Also service my bikes whenever there is a problem with them. Service is fast, reasonable and always done right. I have never had a problem. They sometimes have even repaired our bikes with "gently used" parts to dave me money. Great bike shop!
I called Town & Country to ask for ballpark prices on truing a wheel vs. replacing a bent wheel. The woman who answered seemed bothered by my questions and almost sounded condescending. I decided to bring the wheel in so they could look at it, in hopes that maybe her attitude was just a misunderstanding due to being on the phone vs. in person. I was wrong...
Had she been friendly with even a hint of good customer service in her blackened soul, I would have probably just gone ahead and had them fix it that day (except they couldn't get it done that day. There is a 2 day wait for a minor wheel truing). Instead I left and brought it home to try my hand at truing it myself. As it turns out, I was able to get it mostly fixed myself except that there is a flat spot on the rim. I guess I'll be buying a new wheel elsewhere.
Excellent service at Town and Country bikes. I went in because I needed a few parts replaced since they were worn out. The man told me exactly what was wrong and was very honest, he did not try to sell me stuff I didn't need. He fixed everything and the bike rides better than brand new. I couldn't recommend Town N Country Bikes enough. P.S Excellent Price Too!
I spent 4 days there, in and out of the shop and OTTO was amazing. All customers loved him and he is an encyclopedia of useful information as to vintage parts and what is up and coming. Great reasonable pricing and amazing service makes this legendary store a must see when you are in town. I would even recommend before you purchase parts anywhere to call them about availability. These professional know how to fix and maintain all kinds of cycles from the regular to the professional competition and touring cycles. They have all the information on special events for cyclists such as "A DAY IN THE COUNTRY" where you are taken to a beautiful route out in the country for a whole day bike ride. These events are well choreographed to insure everyone's enjoyment. They have people in trucks that will pick you up if you are tired or your cycle cannot be repaired with what you brought or they have. I recommend this shop to one and all! -Will Salas
When I walked in, there was a woman behind the counter who greeted me after a couple minutes. I explained that my rim was either bent or out of true, and that I needed help determining which was the case. She looked at it briefly and said it just needed a little truing. Their pricing to fix it was much higher than others I had called. I explained that I was not prepared to leave it today, and that if I returned, it would be after payday. She immediately started talking down to me, asking why I brought it in if I could not afford to fix it.
BEST BIKE SHOP ON THE PLANET. Been going to this bike shop for many years. Purchased many bikes there. Otto and crew are great. No reason to deal with big box shops or anyone else if u live in the metro area. This place has character as do the staff. They fix bikes very well and provide great service. Thanks to Otto for years of dedication and always making me and others feel like family every time I / we visit the shop. Kerry
Town N Country Bikes is a US Bicycle Store based in Livonia, Michigan. Town N Country Bikes is located at 8861 Middlebelt Rd, Livonia, MI 48150, USA.
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