This place is horrendous. The parking lot is so small that they make you park on the curb (if there is room) on the driveway where all the other cars are entering/exiting... Which backs up traffic further. Wait times are longer than anywhere else I have been (only ever one window open).And There are not enough chairs for people waiting so everyone stands around in a tiny stuffy room where everyone can hear your business. But the couple dozen chairs are so terribly uncomfortable anyhow, the standers really aren't missing much, except that there is really no room to stand. And of course... government hours so it is always packed. And GOD FORBID you need water or you have to bring your kids with you for your 2 hour wait in the stuffy room, as you can't bring in any type of food or drink.
I went to try to change my name on my lunch hour. I budgeted an hour and a half. When I came in there were 2 numbers on the screen they were Bs and Fs. During my 90+ minutes of waiting they selected only 3 numbers from the B line and more than 15 from the F line. I had to leave and now I will have to go somewhere else. The office was PACKED. There was no seating. The security guard told people not to chat because then you won't hear your number. Well, if I'm stuck waiting in a building where I can't eat, can't drink, and now I can't talk, that's prison. That place was HORRIBLE. I will never go there or send anyone to that office.
Long waits!!!! The lady we dealt with had an attitude. Was not interested in anyway helping us. Made us feel like we were doing something wrong. We went there to get SS benefit but that does not make us beggars. They need to get customer service training.
I waited an hour before my number was called because they were busy. However once I was called everyone I dealt with was not only efficient and knew what they were doing but were extremely pleasant to deal with. When I left there I had accomplished what I came there for. This was my second visit to this office within the last 5 years, both times they took care of what I went there for so that when I left it was done and over with. Thank you!
Called and waited for nearly an hour on hold only to have the call drop! Don't they have my number so they could have called me back? Then I call back and because it was so busy they would not even let you hold. What a waste of my time!!!!!
Us Social Security Administration is a US Local Government Office based in Livonia, Michigan. Us Social Security Administration is located at 34010 Plymouth Rd, Livonia, MI 48150, USA.
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